Organisation: Think Cre8tive Group CIC
Date Adopted: 1 October 2025
Review Date: 1 October 2026
Responsible Officer: CEO / Quality Lead
1. Policy Statement
Think Cre8tive Group CIC is committed to delivering high-quality, safe, and inclusive programmes that improve wellbeing and strengthen communities. We believe quality is achieved through continuous improvement, participant feedback, and robust monitoring and evaluation processes.
This policy sets out how we maintain and assure quality across all our activities.
2. Purpose
The purpose of this policy is to:
- Ensure programmes consistently meet organisational values and participant needs.
- Provide a framework for continuous improvement.
- Demonstrate accountability to funders, partners, and participants.
- Promote best practice in creative health delivery.
3. Scope
This policy applies to:
- All programmes and services delivered by Think Cre8tive Group CIC (e.g. Singing Club, Care Home Choirs, Sing It Out Mama, U-Can-Play Ukulele).
- Staff, facilitators, and volunteers involved in delivery.
- Partnerships and commissioned work.
4. Quality Principles
Our quality assurance is based on the following principles:
- Participant-centred – programmes are designed with and for participants, respecting their voice and lived experience.
- Inclusive – delivery is accessible and tailored to diverse needs.
- Evidence-based – programmes are informed by research and best practice in creative health and wellbeing.
- Safe – safeguarding, health and safety, and data protection standards are upheld.
- Transparent – open communication with stakeholders, with clear reporting of outcomes.
- Continuous Improvement – learning and feedback drive development of programmes and staff skills.
5. Quality Assurance Processes
Programme Design & Delivery
- Programmes are co-designed where possible with participants and partners.
- Clear objectives, outcomes, and indicators are identified at the planning stage.
Staff & Facilitator Standards
- Facilitators receive induction, safeguarding, and ongoing CPD.
- Volunteers are recruited with clear role descriptions and supported through training.
Monitoring & Evaluation
- Participant feedback is collected through surveys, wellbeing measures (e.g. SWEMWBS), and reflection tools.
- Quantitative data (attendance, demographics) and qualitative data (case studies, testimonials) are reviewed regularly.
Review & Improvement
- Programme outcomes are reviewed quarterly by project leads.
- Annual evaluation reports are shared with the Board, funders, and partners.
- Improvements are integrated into future delivery.
6. Roles & Responsibilities
- Board of Directors – oversee quality assurance framework and outcomes.
- CEO / Quality Lead – responsible for implementation, monitoring, and reporting on quality.
- Project Coordinators – ensure delivery is aligned with policy and gather evaluation data.
- Facilitators & Volunteers – uphold delivery standards and engage with monitoring processes.
- Participants – provide feedback and shape programme development.
7. Complaints & Concerns
- Any concerns regarding programme quality can be raised via the Complaints Policy.
- Complaints are recorded, investigated, and used to improve services.
8. Review & Reporting
- Quality assurance processes will be reviewed annually.
- Outcomes and improvements will be shared transparently with stakeholders.
- External evaluation may be commissioned where appropriate.
9. Related Policies
- Safeguarding Policy
- Health & Safety Policy
- Equality, Diversity & Inclusion Policy
- Monitoring & Evaluation Framework
- Complaints Policy