Last updated: 01/10/2025
Think Cre8tive Group CIC is a not-for-profit organisation committed to delivering high-quality, accessible programmes. This Refund Policy explains when and how refunds may be provided.
1. General Principles
- Refunds will only be issued in line with the terms set out below.
- Refunds are processed to the original payment method within 14 working days of approval.
- Booking fees, payment platform charges, or administration costs are non-refundable.
2. Community Sessions (Singing Club, Care Home Choir, Sing it Out Mama, U-Can-Play Ukulele)
- Pay-per-session fees and memberships are non-refundable once a session has taken place.
- Refunds may be considered in exceptional circumstances (e.g. long-term illness, medical reasons) at the discretion of Think Cre8tive Group CIC.
3. Training Courses & Workshops
- Full refunds are available if cancellation is made more than 14 days before the event.
- 50% refunds are available if cancellation is made 7–14 days before the event.
- No refunds are available if cancellation is made less than 7 days before the event or for non-attendance.
4. Licensing & Toolkit Packages
- Due to the nature of digital products, toolkits, handbooks, and training resources are non-refundable once accessed or delivered.
- If you experience issues accessing digital content, we will provide technical support to ensure access.
5. Events Cancelled by Think Cre8tive Group CIC
- If we cancel or reschedule an event, participants will be offered either:
- A full refund, or
- Transfer to a future date.
6. Exceptional Circumstances
We understand that unforeseen personal circumstances may arise. Refund requests outside of these terms will be considered on a case-by-case basis, with decisions made at the discretion of the Directors.
7. Contact Us
To request a refund, please contact us:
📧 info@thinkcre8tivegroup.com
🌐 www.thinkcre8tivegroup.com